What to Expect From a Heathrow Meet-and-Greet

A meet-and-greet is only as good as the tracking behind it. Your chauffeur watches the flight itself, not the printed timetable, so an early or delayed landing shifts the pickup automatically without you needing to call anyone.

On arrival, look for your name board just past the customs exit rather than at the very back of the terminal — we position chauffeurs as close to the gate as each airport allows.

One hour of waiting time is included as standard on airport arrivals, which covers the vast majority of immigration and baggage delays without any additional charge.